Milan Area, Italy
Service Quality and Call Center Operations Manager presso Candy Hoover group
Mechanical or Industrial Engineering
Education
JMAC & LIUC Università Cattaneo 2012 — 2012
Design for value
CQ Service Srl 2010 — 2010
Base Training for Internal Auditor
Politecnico di Milano 2004 — 2004
Computational Fluid-dynamics, Recent methods and Further developments, Computational fluid-dynamics
Università degli Studi di Napoli 'Federico II' 1993 — 2001
Engineering, Mechanic
Experience
Candy Hoover group April 2015 - Present
Indesit Company November 2012 - Present
Indesit Company January 2011 - October 2012
Indesit Company June 2009 - December 2010
Indesit Company January 2007 - May 2009
Elasis July 2003 - December 2006
Fiat Auto September 2001 - June 2003
Skills
Business Process..., Business plan, Blogger, Process Improvement, Strategic Thinking, Marketing Intelligence, House of Quality, Supply chain, Blog, Continuous improvement, B2B2C, Global Cross-Functional..., GMAT, Value Propositions, Management, Project Management, Marketing, Miglioramento processi, Product/service..., Sales Management, Project management, Service Management, Continuous Improvement, Gestione vendite, Open Innovation, Marketing Strategy, Trattative, Global Business..., CRM, Lusso, Gestione team, Design for Value, Automotive Engineering, Analisi, Market Analysis, Team Management, Analysis, Team Building, Strategia di marketing, Strategia d'impresa, Supply Chain, B2B Marketing, Pricing Strategy