Warsaw, Masovian District, Poland
Operations Director at Regenersis Digital Care
Insurance
Education
Politechnika Radomska im. Kazimierza Pułaskiego 1999 — 2004
Uniwersytet Jagielloński w Krakowie 1999 — 2000
Experience
Regenersis Digital Care June 2014 - Present
Allianz February 2012 - December 2013
Liberty Direct (Liberty Seguros Compania de Seguros y Reaseguros S.A., Oddział w Polsce) November 2010 - January 2012
Provident Polska (IPF Group) December 2009 - October 2010
Netia October 2007 - November 2009
Netia December 2005 - October 2007
Netia June 2004 - December 2005
Netia July 2002 - June 2004
Netia October 2000 - June 2002
Skills
Telecommunications, Budgeting, Cost Reduction, Operations Management, Process Management, Process Improvement, Customer Surveys, Claims Management, Service Delivery, Customer Experience, Business Process..., Customer Satisfaction, Outsourcing, Contact Centers, General Insurance, Strategy, Cross Selling, PRINCE2, Call Center, Lean Management, Team Management, Customer Portal, Customer Relations, Contract Negotiation, Self Service, Upselling, CRM, Change Management, Team Leadership, Telemarketing, Business Process, Call Centers, Vendor Management, Six Sigma, Business Analysis, Budget Management, Telco, Customer Service, Change Leadership, Negotiation, Optimization, Workforce Management, Contract Management, Requirements Analysis, Quality Management, Integration, Management, Project Planning, Back Office, IVR