London, United Kingdom
Looking for the next opportunity
Outsourcing/Offshoring
Education
TPU Gen 9 2011 — 2011
Certificate of Completion, Executive Management
Pensacola Christian College 1999 — 2004
Bachelor's of Science, Business Administration and Marketing
Experience
Teleperformance Contact 2013 - Present
Career Break 2011 - 2013
Teleperformance 2009 - 2011
Comcast Cable 2007 - 2009
Regions Financial Corporation 2004 - 2006
Skills
Call Center Development, Performance Improvement, Telemarketing, Inbound Marketing, Team Building, Process Improvement, Contact Center..., Contact Centers, Team Leadership, Customer Satisfaction, Strategic Planning, Management, BPO, Outsourcing, Performance Management, Workforce Management, Call Centers, Vendor Management, Business Process..., Business Process, Avaya, Resource Management, Operations Management, Training Programme..., Customer Retention, Business Development, Team Management, Consulting, Customer Experience, CRM, Service Delivery