Ireland
World Class People Person
Professional Training & Coaching
Education
Athlone Institute of Technology 2014 — 2015
Bachelor’s Degree, BA (Hons) in BUSINESS, SOCIAL ENTERPRISE, LEADERSHIP and MANAGEMENT, First Call Honours
Dublin City University Ryan Academy 2009 — 2010
HETEC Level 8 Certificate, Innovation and New Business Development
National University of Ireland, Galway 2006 — 2007
Diploma, Education and Training
Dublin City University 2001 — 2002
HETEC Level 8, Psychology and Sociology, Passed
Palm Beach State College 1977 — 1983
Associate’s Degree, General Studies
Experience
Contact Ignition January 2011 - January 2015
gsmExchange.com April 2008 - May 2009
Sycadex November 2007 - April 2008
New Horizons April 2007 - October 2007
SOS School of Sales 2004 - 2007
CCMA Ireland 1999 - 2006
AOL Time Warner August 2002 - February 2003
TOPS Telebusiness On-site Professional Services Ltd June 1999 - August 2002
Ronald Hughes Sole Trader July 1995 - January 1999
Fact Not Fiction Telemarketing 1994 - 1995
Skills
Market Research, Call Centers, Leadership Development, Management, Business Strategy, Training & Development, Consulting, Business Coaching, Sales Operations, Contact Center Design, Training Programme..., Extras, Culture Change, Human Resources, Executive Coaching, Management Development, Sales Process, NLP, Customer Retention, Executive Development, Training Delivery, Change Management, Sales Management, Actors, Innovation Management, Contact Centre, Call Center Development, Emotional Intelligence, Coaching, Contact Centers, E-Learning, CRM, Marketing, Learning Management, Staff Training, E-commerce, Business Development, Sales Trainings, Direct Sales, New Business Development, Learning Design, Leadership, Career Development, Employee Training, Innovative Design, Business Process, Innovative Thinking, Entrepreneurship, Management Consulting, Sales Skills Training