Bristol, United Kingdom
Service Operations Director at Logicalis UK
Telecommunications
Education
The Nottingham Trent University 2001 — 2003
Certificate in Management, Pass
Experience
Logicalis UK August 2014 - Present
Huawei Technologies December 2012 - April 2014
Nationwide Building Society November 2011 - September 2012
Nationwide Building Society September 2010 - October 2011
Helphire Group plc October 2008 - November 2009
Helphire PLC January 2007 - September 2008
Orange December 1999 - October 2006
The Renault-Nissan Institute 1998 - November 2001
Skills
Service Delivery, PRINCE2, Management, Service Management, Operations Management, Business Transformation, Risk Management, Business Process..., Budgets, Data Center, Project Delivery, Program Management, IT Operations, Customer Experience, Team Management, Vendor Management, Solution Architecture, IT Management, Project Portfolio..., Contact Centers, Service Levels, Process Engineering, ISO 20000, ITIL, Financial Services, Business Process, Strategy, Offshoring, Outsourcing, Recruiting, Business Intelligence, Enterprise Architecture, Product Management, Requirements Analysis, Resource Management, Service Desk, Call Centers, Team Leadership, Transition Management, Problem Management, Telecommunications, Integration, IT Strategy, Data Migration, Stakeholder Management, CRM, Governance, Leadership, Service Improvement, Process Improvement