Newcastle upon Tyne, Northumberland, United Kingdom
Platinum & Retention Support Manager at Worldpay
Banking
Education
Northumbria University 2005 — 2009
BA of Leadership & Management, Business Administration, Management and Operations, 1st Class Hons
Manor Park Comprehensive
Experience
Worldpay May 2014 - Present
WorldPay December 2013 - April 2014
Virgin Media Business May 2011 - May 2013
Virgin Media May 2010 - May 2011
npower January 2003 - December 2009
npower January 2001 - January 2003
RWE npower 1997 - 2001
Skills
Business Strategy, Team Leadership, Business Process Mapping, Management, Time Management, Customer Satisfaction, Leadership, Project Delivery, Coaching, Team Building, People & Operational..., Team Management, Change Management, Performance Management, Business Development, Process Improvment, Six Sigma, Business Process..., Cross-functional Team..., Analysis, Business Planning, Training, Business Process, Contract Negotiation, CRM, Outsourcing, Process Engineering, Lean Transformation, Data Analysis, Business Transformation, Program Management, Forecasting, Procurement, Strategy, Contact Centers, Continuous Improvement, Operations Management, Sla, Call Centers, Stakeholder Management, Customer Service, Customer Experience, Employee Engagement, Project Management, Business Intelligence, Process Improvement, Service Delivery, Business Analysis, Telecommunications, Vendor Management