Newcastle upon Tyne, United Kingdom
Newcastle NHS, IT Change Manager
Information Technology and Services
Education
Northumbria University 2003 — 2005
Master's degree, Applied Sociology with Equal Opportunities
University of Northumbria at Newcastle 2000 — 2003
Business Information Systems (BSc), Business and IT
Newcastle College 1998 — 1999
HEFC, Business Studies, Advanced Mathematics, IT, Distinctions
Gosforth High School 1988 — 1991
Experience
Newcastle Upon Tyne NHS Foundation Trust February 2013 - Present
Travellers Treats December 2008 - Present
2e2 January 2011 - March 2013
Electron Solar Wind July 2008 - December 2012
Dickinson Dees Law Firm January 2005 - December 2010
Eldon Laboratories June 2004 - November 2004
Newcastle NHS January 2004 - April 2004
South Tyneside Council June 2003 - July 2003
Government North East July 2001 - July 2002
Skills
Troubleshooting, Backup Exec, Management, XP, IT Service Management, Governance, Software Installation, Customer Service, Service Delivery, Service Desk, Desktop Support, Incident Management, Business Continuity, ITIL, Change Management, Networking, Cisco, Windows Server 2003, Blackberry, IT Operations, Blackberry Enterprise..., Information Technology, VMware, Active Directory, Managed Services, Service Improvement, Servers, SharePoint, Citrix, Disaster Recovery, Microsoft Exchange, Problem Management, Technical Support, Group Policy, Sla, PRINCE2, Windows Server, Windows 7, Service Management, Cisco Technologies, SLA, Problem Solving