Newcastle upon Tyne, United Kingdom
Project Manager at Convergys
Outsourcing/Offshoring
Education
Northumbria University 1996 — 2000
BA Hons, German and Spanish, 2:2
Monkseaton Community High School, Tyne & Wear 1991 — 1996
3 ‘A’ Levels and 9 GCSEs
Experience
Convergys August 2015 - Present
Convergys June 2013 - August 2015
Convergys October 2010 - May 2013
Convergys October 2009 - October 2010
Convergys January 2007 - October 2009
Convergys July 2006 - January 2007
Convergys April 2006 - October 2006
Sage November 2005 - April 2006
Convergys August 2005 - November 2005
Convergys December 2002 - August 2005
Skills
Sla, Workforce Management, Offshoring, Leadership, Strategy, Technical Support, CRM, Process Improvement, Avaya, Business Analysis, Business Process, Recruiting, Call Centers, Business Process..., Telecommunications, Service Delivery, Transition Management, Data Analysis, IVR, Outsourcing, Analytics, Management, Performance Management, Team Leadership, ITIL, Project Management, Customer Satisfaction, Analysis, PMO, Six Sigma, Call Center, Training, Pre-sales, Software Documentation, Customer Experience, BPO, Project Planning, Operations Management, Managed Services, Vendor Management, Team Management, Account Management, Change Management, Project Delivery, Business Transformation, Outsourcing Management, Contact Centers, Stakeholder Management, IT Service Management, Coaching