Newbury, Berkshire, United Kingdom
Optimising Vodafone customer experiences by simplifying processes and driving controlled improvements
Telecommunications
Education
Northumbria University 1997 — 2000
Government and Public Policy, Politics, 2nd class (Honours)
Cramlington High School 1993 — 1997
12 GCSEs A-C, 3 A levels
Experience
Vodafone April 2015 - Present
NATS September 2014 - February 2015
NATS April 2014 - September 2014
NATS January 2013 - April 2014
NATS September 2012 - January 2013
NATS September 2011 - September 2012
NATS October 2010 - September 2011
NATS January 2001 - October 2010
Skills
Change Management, Flight Planning, Leadership, Aerospace, Airspace Management, Business Innovation, Aviation, Flights, Business Transformation, Airports, Management, Program Management, Project Management, Continuous Improvement, Policy, Critical Chain Project..., Training, Project Delivery, Learning Management, Training Delivery, Business Process, Air Traffic Control, Team Leadership, Process Improvement, Aircraft, Workshop Facilitation, Six Sigma, Business Process..., Airlines, Stakeholder Management, Civil Aviation, Stakeholder Engagement, Governance, Customer Engagement, Green Belt