Ireland
Multilingual Team Manager for Microsoft Surface and Microsoft Band at Convergys
Outsourcing/Offshoring
Education
Lviv State Agrarian University
Bachelor's degree, Economics
Rava-Russka,Lviv Region,Ukraine
Leaving Certificate
Experience
Convergys February 2013 - Present
Convergys 2013 - 2014
Stream Global Services December 2011 - February 2013
Accord Translations October 2007 - May 2012
Stream Global Services September 2009 - October 2010
Skills
Leadership, Quality Assurance, Customer Satisfaction, Inbound Marketing, Customer Support, Certified Fire Marshal, People Management, Certified First Aider, Team Leadership, Microsoft Office, Analysis, Call Centers, People Development, Experience in coaching..., Operations Management, Customer Experience, Foreign Languages, People Skills, Business Analysis, Customer Service, CRM, Team Management, Training, Outsourcing, Coaching, Experience in reporting, Technical Support, Communication, Management, BPO, people management, Certified Associate..., Performance Management, Sla, Call Center, Strong Working..., Team Building, Teamwork, Workforce Management, Strong Communication..., Service Delivery, SLA, Contact Centers