Peterborough, Cambridgeshire, United Kingdom
Senior Business Analyst at Thomas Cook
Leisure, Travel & Tourism
Education
assistkd.com 2011 — 2014
BCS International Dipoma in Business Analysis
London Metropolitan University
BSc CNAA, Science, Geology, Biology
Woodhouse Grammar School
A level Maths, Biology, Physics, Chemistry, Science
Experience
Thomas Cook Group October 2009 - Present
Thomas Cook Group August 2006 - September 2009
Travelex January 2004 - May 2006
Travelex October 2002 - December 2003
Thomas Cook Financial Services January 1996 - September 2002
Skills
Business Process, Business Process..., Microsoft Excel, Project Delivery, Crystal, IT Service Management, E-commerce, Avaya, Resource Management, ACD, Project Management, Data Transformation, IT Management, Complaint Management, Call Center, Vendor Management, Requirements Gathering, ERP, Crystal Reports, Analysis, CRM, Change Management, IVR, Contact Centers, Project Portfolio..., Business Analysis, Telephony, Management, Excel, Call Centers, Outsourcing, Integration, Customer Experience, ITIL, Requirements Analysis, Stakeholder Management, PRINCE2, Genesys, IT Strategy, Team Management, Business Intelligence, MIS, Service Delivery, Business Transformation