London, United Kingdom
EMEA Managed Services Senior IT Manager at NCR Corporation
Computer Software
Education
University of Wales, Cardiff 2010 — 2013
Executive MBA, Masters Information Technology, Pass
London Metropolitan University 1998 — 2001
BSC, Computing and Information Systems
Experience
NCR Corporation November 2013 - Present
NCR Corporation January 2012 - November 2013
NCR Corporation January 2008 - December 2011
NCR Corporation March 2005 - December 2007
Super Drug AS Watson Group January 2005 - March 2005
OpportunIT LTD July 2004 - December 2004
NCR Corporation February 2002 - June 2004
Tesco August 2001 - December 2002
Tesco January 1993 - July 2001
Skills
Software Development, Help Desk Support, Sla, Servers, Six Sigma, XP, BMC Remedy, Change Management, Service Management, Microsoft SQL Server, Incident Management, Testing, Solution Architecture, PRINCE2, IT Operations, Hardware, Outsourcing, Computer Hardware, System Deployment, Service Delivery, IT Service Management, IT Management, CRM, Managed Services, Printers, VMware, Software Installation, Retail, Windows, Microsoft Exchange, Process Improvement, Business Process, Databases, Networking, Service Desk, Management, SDLC, Service Improvement, Vendor Management, Remedy, Information Technology, Disaster Recovery, Troubleshooting, IT Outsourcing, Problem Management, Infrastructure, Security, Customer Service, Technical Support, ITIL