London, United Kingdom
Head of Integrated Services Delivery at SITA
Information Technology and Services
Education
London Metropolitan University 2003 — 2005
Master's degree, International Economics and Trade
Universita’ degli Studi di Pavia - University of Pavia 1996 — 2002
Bachelor Honours Degree, Economics and Business
Experience
SITA May 2008 - Present
SITA January 2006 - April 2008
Continental Research February 2004 - December 2005
Skills
Change Management, Service Design, SharePoint, Service Delivery, IP VPN, Italian, Riverbed, Languages, Supplier Sourcing, PRINCE2, Network Security, Supplier Performance, Program Management, Stakeholder Management, Business Process..., Juniper, Business Analysis, IT Service Management, Business Intelligence, IT Management, Telecommunications, Professional Services, Mobile Devices, Internet Services, Managed Services, ITIL Certified, BPO, Employee Training, Atlassian JIRA, Transition Management, ITIL Process..., Outsourcing, Customer Oriented, Vendor Management, Prince Practitioner, Project Management, Customer Service, PeopleSoft, Performance Management, ITIL, Microsoft Excel, Management, Hiring Employees, Budget Monitoring, Requirements Analysis, Process Improvement, Integration, Resource Management, KPI implementation, Performance Appraisal