Amsterdam Area, Netherlands
Service Operations Manager at Nest2
Information Technology and Services
Education
Sykes University 2010 — 2011
Managers Education Program (Account Managers)
Sykes University 2009 — 2010
Manager Education Program (Team Leader)
Universita' Statale di Milano 1992 — 1997
Political Science and Sociology
Liceo Scientifico 1988 — 1992
Physics, Chemistry, Mathematics, Latin, Literature, Philosophy, Informatics, History, Geography, Art
Experience
Nest2 April 2015 - Present
Nest2 December 2013 - March 2015
Sykes March 2012 - July 2012
Sykes March 2011 - February 2012
Sykes November 2010 - February 2011
Sykes May 2008 - October 2010
Sykes August 2007 - April 2008
Sykes March 2007 - July 2007
Sunset Blvd Store S.n.c. June 2005 - February 2007
2KK Bookings & Mgmt (Amsterdam - Los Angeles) August 2004 - August 2006
Skills
Customer Relations, KPI, Performance Improvement, Team Management, Cisco Technologies, Outsourcing, Customer Satisfaction, Cisco, People Management, RightNow, Coaching, Management, Outsourcing Management, Retention, Performance Reviews, ClearQuest, Teamwork, Time Management, Customer Retention, Client Service, Performance Reporting, Excel, Pre-sales, Situational Leadership, Surveys, Interviews, Sociology, Team leadership, Remedy, PowerPoint, Conducting Interviews, Recruitment/Retention, Net Promoter Score, Process Improvement, SLA, Client Communications, Team Building, Recruiting, Team Leadership, Customer Focus, Social Networking, Windows, Outlook, Communication, Attrition, Communications Strategy, Operational Excellence