Pisa Area, Italy
Customer Service Duty Manager at British Airways Pisa Airport
Airlines/Aviation
Education
Universita' degli studi di Pisa. Dipartimento di Economia e Management 2013 — 2014
Corso di Master Universitario in Management Aziendale, Human Resources, Marketing, Finance, Economy, Business Administration, Communication
Università di Pisa 1995 — 2000
Italian 4 year University Degree in Foreign Languages and Literature, Change Management, Leadership, Supplier Management, Business Administration, Marketing, HR
Liceo Scientifico 1988 — 1992
Italian Diploma of Liceo Scientifico
Experience
British Airways September 1998 - Present
Sabena July 1997 - May 1998
Cimair BLU s.r.l. July 1997 - May 1998
Skills
Supplier Performance, 360 Feedback, Operations Management, Airport Management, Airline Management, Supplier Risk Management, Change Management, Commercial Aviation, Leadership, Training & Development, Business Process, Business English, Supplier Management, Aviation Security, Aircraft Maintenance, Teamwork, Flight Planning, Cross-functional Team..., Customer Experience, Supplier Negotiation, Ticketing, Training Delivery, IATA, Business Service..., Business Process Mapping, Flights, PnL, Charter, Meeting Planning, Customer Service..., Customer Support, Aviation, Time Management, Aircraft, Leading Meetings, Marketing Management, Service Management, Airports, Civil Aviation, Customer Satisfaction, Coordinate Meetings, Customer Service, Flight Safety