Amsterdam Area, Netherlands
Bilingual French / English Customer Delivery Executive PMP. ITIL. Prince2.
Computer Hardware
Education
Columbia University in the City of New York 1992 — 1994
MA, Anthropology
Barnard College 1989 — 1992
BA, History
Lewis and Clark College 1987 — 1989
Liberal arts
Experience
DELL Netherlands BV February 2014 - Present
DELL Netherlands BV February 2013 - February 2014
DELL France May 2011 - February 2013
DELL France May 2010 - May 2011
WorldWide Tech Services June 2006 - May 2011
NATO Helicopter Industries September 2004 - June 2006
Zimmer January 2003 - September 2004
Net-Up January 2000 - January 2003
Skills
Call Centers, Business Transformation, Management, Incident Management, Requirements Analysis, Project Management, Process Improvement, Business Analysis, Service Desk, Professional Services, Solution Selling, Service Management, ITIL, Project Delivery, PMO, Project Portfolio..., MS Project, IT Strategy, Change Management, Managed Services, PMP, Transition Management, Team Leadership, Information Technology, Disaster Recovery, Program Management, Pre-sales, Strategy, Vendor Management, PRINCE2, Sla, Business Process..., Operations Management, IT Operations, Governance, Cross-functional Team..., IT Outsourcing, Solution Architecture, Resource Management, Team Management, IT Management, Service Delivery, IT Service Management, System Deployment, Outsourcing, Data Center, Visio, Integration