London, United Kingdom
Programme Director EMEA at Mitel
Information Technology and Services
Education
ITIL Manager (Red Badge), MSP, ITIL V3 Expert & PRINCE2 Practitioner 2006 — 2008
ITIL Managers Certificate (Red Badge) & ITIL V3 Expert (Lilac Badge - Dublin 2008), IT Service Management (ITSM)
The Open University 1995 — 2000
MBA, Masters of Business Administration
PRINCE2 Practitioner
PRINCE2 Foundation & Practitioner, Project Management
ITIL V3 Expert (Lilac Badge - Dublin 2008)
IT Service Management
APMG - International MSP®
Managing Successful Programmes
SC Security Clearance
Foreign & Commonwealth Office (FCO)
Cisco Systems CCNP, CCDP, IPT & Wireless Specialist 1995 — 2002
Cisco IPT Specialist, Cisco Sales Expert, Cisco WLAN Design Specialist, IT Networking
Kingston University 1980 — 1984
BTEC HND, Electronics and Communications Engineering
Experience
Mitel 2004 - Present
Capita IT Services 2003 - 2004
NextiraOne (formally Alcatel) 1999 - 2003
Integrated Network Services (INS) 1993 - 1999
Gandalf / Infotron 1986 - 1993
Siemens GPT 1980 - 1986
Skills
Mitel 3300, Altiris, WAN, MPLS, CCNP Certified, MBA, MSP Practitioner, Client Development, IP, Telephony, Call Centers, Enterprise Software, VoIP, IT Outsourcing, Contact Centre..., Infrastructure, Collaboration Solutions, Application..., Bid Strategy, Project Management, Cisco Technologies, IVR, SIP, Service Delivery, Cloud Communications, Team Management, Enterprise Architecture, Data Center, Outsourcing, Cloud Computing, CCDP, HP, Account Management, Governance, Telecommunications, Unified Communications, ITIL Process..., UCaaS, Contact Centers, IPT, Program Management, LAN-WAN, IT Service Management, Managed Services, ITIL, Strategy, Pre-sales, PRINCE2, Cisco IP Telephony..., ITIL Service Strategy