Berlin Area, Germany
Director Customer Service at Amazon
Financial Services
Education
Kaufmännische Kreisberufsschule Heilbronn 1996 — 1999
1999, bank officer
Name der Ausbildungsstätte:
Experience
Amazon May 2015 - Present
PayPal (an eBay Company) 2008 - April 2015
GE Money Bank, Austria March 2005 - November 2008
GE Money Bank, Germany January 2004 - March 2005
GE Money Bank, Germany & Austria July 2001 - January 2004
GE Money Bank, Germany March 2000 - June 2001
Skills
E-Commerce, Project Management, Start-ups, Product Management, Unternehmensführung, Kundenzufriedenheit, Change Management, E-payments, Business Analysis, Prozessverbesserung, Business Strategy, Customer Experience, Business Development, Teamführung, Payments, Mitarbeiterführung, Call Centers, Cross-functional Team..., Mobile Devices, Veränderungsmanagement, Zahlungswesen, Elektronischer..., Kundenerfahrung, Analytik, Mobile Payments, Mobile Payment, Projektmanagement, Call-Center, Management, Team Leadership, E-commerce, Strategisches Management, Produktmanagement, Analytics, Abteilungsübergreifende..., Kundenentwicklung, Process Improvement, Unternehmensanalyse, Strategy, Kundensupport, Kundenbindung, Unternehmensstrategie