Madrid Area, Spain
Customer Declaration Support Executive en CHEP
Logistics and Supply Chain
Education
European Quality Formación
Quality Audit and Environmental Management: UNE-EN ISO 19011: 2012, Environmental Management
Travelife
Auditor of Sustainable Tourism (certified), Hotels and Accommodation
European Quality Formación
Quality management ISO 9001:2008, Quality
European Quality Formación
Internal Quality Auditor, Quality
IUP (Instituto Universitario de Posgrado) Madrid 2007 — 2008
Post graduate, Destination Management
1997 — 2004
Master's degree, Geography and Communication Sciences
2000 — 2001
postgraduate courses, Geography
DER Travel, Frankfurt am Main
Master Travel Agent, Retail & Tour Operating, IHK diploma (Chamber of Industry and Commerce).
St.Lioba Schule, Bad Nauheim 1984 — 1993
Experience
CHEP May 2015 - Present
CHEP February 2014 - April 2015
Travelife 2012 - 2015
CHEP January 2013 - May 2013
SCHRÖDER MARKETING PARTNER, S.L 2013 - 2013
European Quality Formación February 2012 - December 2012
NH Hoteles August 2012 - October 2012
American Express June 2007 - January 2012
American Express January 2005 - May 2007
ZDF August 2001 - August 2002
Skills
Auditing, German, Quality, Intercultural Skills, SAP, Siebel, Alemán, Analysis, Tourism, intercultural competence, Quality Auditing, Cultural Heritage, Español, Commitment to Quality, SEM, Commitment to Success, Intercultural..., Customer Satisfaction..., Employee Engagement, Sustainable Tourism, Redes sociales, Process Improvement, SEO, Business Strategy, Marketing, Cross-cultural..., Tour Operators, Customer Relations, Customer Satisfaction, Social Media, Employee Commitment, Destination Management, Drives Improvement, Commitment to Customer..., Organizational..., Experiencia del cliente, Customer Service, Highly responsible, Estrategia empresarial, Compromiso organizativo, Inglés, Blogging, Heritage Tourism, Análisis, Benchmarking, Spanish, Quality Control, Customer Experience, Adaptation to..., English