Glasgow, United Kingdom
Solution Architect at IBM Global Process Services
Information Technology and Services
Education
IBM Global Sales School 2012 — 2013
Sales School Graduate
IBM Project Management Accreditation 2009 — 2011
Advisory Project Manager
Training Matters 2003 — 2004
Diploma in Management
Chartered Institute of Marketing 1993 — 1994
Diploma in Marketing
The University of Glasgow 1990 — 1993
M.A. Honours
Johannes Gutenberg-Universität Mainz 1988 — 1990
Experience
IBM Global Process Services July 2011 - Present
IBM May 2008 - Present
IBM June 2006 - Present
Skills
Strategic Planning, Italian, Stakeholder Management, Multicultural Team..., Ariba, Project Planning, Contract Negotiation, German, Solution Design, Project Delivery, Transition Management, BPO, Customer Satisfaction, Project Management, Coaching, Account Management, Solution Architecture, Offshoring, CRM, Process Improvement, Proposal Writing, Service Delivery, Business Process, Team Management, Certified Project..., Supply Chain Management, Contact Center Design, Service Management, Operations Management, Supply Chain..., Analysis, SLA, Team Leadership, People Management, Cost Reduction, Nearshore, Contact Centers, Client Engagement, Procurement, Procure to Pay, Transition Planning, Shared Service Center, Consolidation, Business Transformation, Outsourcing, Quality Management, Change Management, Project Implementation, Service Delivery..., Continuous Improvement