Finland
Development Manager at Elisa Appelsiini
Information Technology and Services
Education
Helia
eMBA, Service Excellence
Helia 1995 — 1998
Tradenomi (BBA), IT
Jakarta International School 1990 — 1991
Experience
Elisa Appelsiini January 2013 - Present
Appelsiini Finland Oy January 2011 - December 2012
Nice-business Solutions Finland Oy May 2002 - January 2011
Fujitsu Services November 1999 - May 2002
Thomas Cook October 1998 - October 1999
Ahlstrom October 1997 - September 1998
Skills
Project Portfolio..., COBIT, Service Improvement, Vendor Contracts, Service Level Management, Change Management, Continuous Improvement, Process Management, SLA, Problem Management, Customer Service, Vendor Management, ITIL, ISO 20000, PRINCE2, IT Operations, Transition Management, ITIL v3 Foundations..., Processes Development, IT Outsourcing, Service Delivery, IT Strategy, IT Service Management, ITIL Certified, Outsourcing, Incident Management, Service Development, Agile Methodologies, Service Desk, Sla, Service Management, IT Management