Portugal
Customer Relationship Management, CS & CR, PMO, Business Intelligence & KPI's Department Manager Toyota Caetano Portugal
Automotive
Education
Instituto Superior de Engenharia do Porto 1993 — 1997
Automotive Engineering & Transports Logistics
Toyota Motor Corporation Certification 1993 — 1997
T.TEP - Toyota Technical Education Program, Automotive Engineering Technology/Technician, Hi-Tech Automotive Engineering
Escola secundaria Infante D. Henrique 1987 — 1992
Técnico Profissional de Manutenção Mecânica, Mecânica
Experience
Toyota Caetano Portugal, S.A. December 2010 - Present
Toyota Caetano Portugal, S.A. April 2005 - December 2010
Toyota Caetano Portugal, S.A. January 2007 - December 2009
Toyota Caetano Portugal, S.A. September 1997 - April 2005
Skills
Automobile, Technical English, Management, My LinkedIn..., Supply Chain Management, Business Intelligence, Operations Management, Customer Service, 5S's, Project Planning, Project Management, Strategy, Negotiation, Training, Customer Satisfaction, Cross-functional Team..., Sales Management, Automotive, Leadership, Team Building, CRM, Automotive Aftermarket, Business Operations..., Team Leadership, B2B2C, Logistics, Toyota Parts Warehouse..., New Business Development, Continuous Improvement, Customer Relations, Customer Retention, Team Management, Collaborative Problem..., Budgets, Lean Manufacturing, Retail, English, Sales, Parts, Action Planning, Customer Satisfaction..., Pricing, Customer Satisfaction..., Business Strategy, Marketing Management, Business Planning, Kaizen, Vehicles, Business Intelligence..., Toyota Production System