Paisley, United Kingdom
Customer Care Administrator
Information Technology and Services
Education
Hubertus-Schwartz-Berufskolleg Soest 2005 — 2007
Foundation degree, Business with foreign languages
Carl-Severing-Kollegschule Bielefeld 2001 — 2004
Business and Economics, Business/Managerial Economics, B
Experience
IBM October 2009 - June 2013
IBM UK Ltd. 2009 - 2013
IBM UK Ltd. November 2008 - October 2009
IBM UK Ltd. October 2007 - November 2008
SE Packing Systems A/S October 2006 - October 2006
Color Hotel Skagen September 2006 - September 2006
Symmedia gGMBH May 2005 - July 2005
Carl-Severing-Berufskolleg fuer Wirtschaft und Verwaltung February 2001 - January 2004
Skills
Microsoft Exchange, Project Management, Google Chrome, Software Project..., System Administration, Blackberry, Translation, Sla, Blackberry OS, VPN, Sales, Operating Systems, IT Management, IT Service Management, Management, Avaya IP Telephony, SAP R/3, Windows 7, iPhone, Outlook, Computer Hardware, Databases, Hardware Support, XP, Windows, Windows XP Pro, Blackberry Enterprise..., Help Desk Support, English, Active Directory, Linux Desktop, Service Delivery, Troubleshooting, Information Technology, Citrix, Solution Architecture, Incident Management, Networking, OS X, Software Documentation, Mac OS X, Marketing, Technical Support, Hardware, Oracle, Customer Satisfaction, Lotus Notes, iPad, Service Desk, German