Amsterdam Area, Netherlands
ITIL Service Manager at IBM
Information Technology and Services
Education
ITIL Service Manager v3 2008 — 2008
ITIL Service Manager v3, ITIL Service Manager v3
ITIL Service Manager v2 2007 — 2007
ITIL SM v2, ITIL Service Manager v2
1990 — 1996
ing, Milieuchemie
Leeuwenhorst college 1989 — 1990
HAVO
Experience
IBM February 2007 - Present
IBM Global Services November 2005 - August 2010
ABN AMRO 2003 - 2005
hoogheemraadschap 1996 - 1998
Skills
Incident Management, Business Process, IT Outsourcing, Offshoring, Pre-sales, Enterprise Architecture, Process Management, Technical Support, PRINCE2, Service Desk, Business Continuity, Change Management, Project Delivery, CMDB, IT Service Management, PMP, Service Level Management, Managed Services, Governance, IT Strategy, Vendor Management, Infrastructure, IT Management, ITIL, Data Center, PMO, Solution Architecture, Service Delivery, Quality Assurance, Service Management, Transition Management, AIX, ICT, Configuration Management, Project Portfolio..., Cloud Computing, Service Improvement, Integration, Business Analysis, Virtualization, Outsourcing, Sla, IT Operations, Disaster Recovery