Ireland
IT Technical Support Analyst (Contract) at Accenture, Bank Of Ireland Operations Centre
Information Technology and Services
Education
Dublin City University 2006 — 2012
BA (Hons), Humanities (Philosophy), 2.1
Griffith College Dublin 2013 — 2014
Diploma in Systems & Principles, Virtualisation & Cloud Management, Distinction
Microsoft Certified IT Professional MCITP Windows 7 Enterprise Support Technician 2013 — 2013
MCITP, Windows 7 Enterprise
Microsoft MCSA Windows 7 2013 — 2013
Griffith College Dublin 2013 — 2014
Diploma in Systems & Principles; Virtualisation & Cloud Management,, Virtualisation & Cloud Management, Distinction
London City & Guilds 1991 — 1992
Certificate in Microcomputer Technology
Dublin Instititute Of Technology 1985 — 1988
Technician Diploma, Applied Science (Physics Option)
Experience
Accenture Ireland, June 2014 - September 2014
Griffith College, Dublin. October 2013 - June 2014
Texas Association of School Boards, Austin, TX. November 1995 - December 2011
US Department of Labor, Employment and Training Administration, Washington , D.C. 1993 - 1995
University College Dublin, Computing Sevices, Dublin, Ireland. January 1992 - May 1993
Skills
Problem Solving, Networking, Printers, Adobe Acrobat, Windows, Software support, Microsoft Word, Microsoft Exchange, Customer Service, Security, Windows 7 Migration, Virtualization, Web Content Management, Laptops, Hardware, Ghost Imaging, Help Desk Support, Hardware Support, Antivirus, Group Policy, Training, Software Installation, IT Service Management, Microsoft Network, Information Technology, SCCM, PowerPoint, Troubleshooting, Microsoft Office, Norton Ghost, Workstations, Windows 7, SharePoint, Cisco VPN, Windows XP, windows 7, Operating Systems, VPN, Active Directory, VNC, Dell Computers, Windows Vista, Technical Support, Desktop Administration, Software Documentation, Servers, Dameware, Remote Desktop, Desktop Computers