Ireland
Team Lead at Arvato
Information Technology and Services
Education
The Open University 2009 — 2014
Bachelor of Arts (B.A.), English Language and Literature/Letters
Elbląska Uczelnia Humanistyczno-Ekonomiczna 2002 — 2005
Bachelor of Arts (B.A.), Public Administration, B
Experience
Arvato April 2014 - Present
Arvato September 2012 - April 2014
Sykes September 2007 - May 2012
Centra June 2007 - August 2007
Skills
Customer Experience, FCE, Driving License, Team Leadership, Customer Satisfaction, XP, Performance Monitor, Service Delivery, Technical Support, TEFL, Time Management, Contact Centers, Avaya, Customer Support, Bilingual, Workforce Management, Analysis, Recruiting, Coaching, SLA, Escalation, Project Management, Inbound Marketing, Leadership, Service Desk, Team Management, Process Improvement, Customer Service, Mentoring New Hires, Performance Management, Translation, Management, COPC, Help Desk Support, Teamwork, Training, Call Centers, Customer Relations, Troubleshooting, CAE, Application Support, Outstanding time..., Outsourcing, Key Performance..., Windows XP, IT Hardware Support, Quality Customer...