Paris Area, France
Service Delivery Manager
Information Technology and Services
Education
Université Paris Dauphine 2013 — 2013
Licentiate degree, Gestion, Licence de Gestion
Conservatoire National des Arts et Métiers 2012 — 2013
Master's degree, Operations Management and Supervision, Diplome d'établissement (bac+4) Responsable en organisation d'entreprise
Ecole supérieure de Gestion 1994 — 1995
Spécialiste logiciel, Microsoft - Contrat de Qualification
Lycée St Joseph - Bressuire (79 - France) 1990 — 1992
BTS, Informatique de Gestion
Experience
HELPLINE July 2015 - Present
Teleperformance January 2014 - June 2015
Stream Global service Inc January 2010 - October 2011
Stream Global Services January 2007 - December 2009
Stream Global Services November 2003 - December 2006
Stream Global Services January 2003 - October 2003
Stream Global Services December 1998 - December 2002
Skills
Recruiting, Team Leadership, Customer Satisfaction, ITIL v3 Foundations..., Team Management, Performance Management, Microsoft Excel, Customer Experience, Workforce Management, Sla, Customer Service, Service Delivery, Leadership, Excel, French, Management, Business Analysis, Analysis, CRM, Business Development, English, Training, Account Management, Call Centers, Call Center Development, Customer Relations, Outsourcing, Microsoft Office, Fluent Business English, Contact Centers, HP, BPO, Change Management, Vendor Management, Technical Support, Business Process, Avaya, Operations Management