Durham, United Kingdom
Account Service Manager (Aviva) at HP Enterprise Services
Information Technology and Services
Education
University of Teesside 2013 — 2015
Master of Business Administration (MBA), Business Administration, Management and Operations
TEESSIDE UNIVERSITY 2003 — 2007
BSc Informatics (hons), Computer Science & Business
TEESSIDE UNIVERSITY 2006 — 2006
UCPD - University Certificate of Professional Development, Database Applications, A
TEESSIDE UNIVERSITY 2006 — 2006
UCPD, Introduction to 3D Animation, A
TEESSIDE UNIVERSITY 2006 — 2006
UCPD, Principles of Scripting, A
East Durham College 2003 — 2003
Quantitative Methods
East Durham College 2003 — 2003
English Language, Level 3
East Durham College 2003 — 2003
Biology, Level 3
St Leonards RC Comprehensive, Durham 1986 — 1991
Toastmasters
Experience
Hewlett Packard Enterprise February 2015 - Present
HP Enterprise Services February 2012 - March 2015
Hewlett-Packard November 2010 - June 2012
Hewlett-Packard September 2009 - October 2010
Electronic Data Systems April 2008 - September 2009
Nissan Motor Manufacturing Ltd. October 2005 - August 2006
Skills
Employee Recognition, Process Engineering, Contractor Management, Process Improvement, SC Security Cleared, ITIL, Performance Management, Reporting & Analysis, Expense Management, Organisational..., ITIL v3 Intermediate:..., Management, WBS, Risk Management, Disaster Recovery, Leave of Absence..., IT Strategy, Personnel Management, Team Leadership, Change Management, IT Recruitment, Coaching, ITIL v3 Intermediate:..., Employee Training, Grace Under Pressure, Leadership, Service Delivery, Contract Recruitment, PRINCE2, Project Delivery, ITIL v3 Intermediate:..., SDLC, IT Outsourcing, Communication Skills, Incident Management, Capability Management, Outsourcing, PMO, Economics, Program Management, Requirements Gathering, Salary Review, Staff Development, Mediation, Sickness Absence..., IT Service Management, Service Management, ITIL v3 Intermediate:..., Development of..., Mentoring