Rome Area, Italy
Site Director presso TELEPERFORMANCE ITALIA
Outsourcing/Offshoring
Education
Istituto Guglielmo Tagliacarne 1997 — 1998
Master in Business Administration
Durham University 1997 — 1997
Summer Seminar, Business Administration
Università degli Studi di Palermo 1991 — 1996
110/110 e lode, Economics
University of Glamorgan - Pontypridd 1995 — 1995
Erasmus, Economics
Liceo Giovanni Meli 1986 — 1991
57/60, Classico
Experience
TELEPERFORMANCE ITALIA June 2014 - Present
TELEPERFORMANCE ITALIA April 2010 - May 2014
Teleperformance Italia November 2005 - June 2010
GN Research January 2001 - October 2005
Valtur TO September 1999 - December 2000
Agora Consulenza di Direzione November 1997 - July 1998
Skills
Team Leadership, Competitive Analysis, Change Management, Outsourcing, Business Intelligence, Team leadership, Forecasting, Telecommunications, Telecomunicazioni, Performance Management, Contact Centers, Customer experience, Customer Service, Sales, Change management, Business Planning, Customer Satisfaction, Sales Management, Strategia, CRM, Negotiation, Assistenza clienti, Customer Experience, Soddisfazione del..., Call Centers, Analysis, Vendite, Marketing, Previsioni, Organizational..., Consulenza manageriale, Project Planning, Business Strategy, Ricerche di mercato, Management Consulting, Strategy, Market Research, Call center, Management, Start-ups, Business plan, Team Management, Gestione vendite, Program Management, Strategia d'impresa, Gestione team, Microsoft Excel, Trattative