Rotterdam Area, Netherlands
ICT & Business Consultant at Webhelp Nederland, Customer Experience Innovators
Facilities Services
Education
Beeckestijn Business School 2013 — 2013
Post-HBO, Social Media Strategy
Q-Face 2007 — 2007
Certified, Project Management Prince2
Q-face 2005 — 2005
Certified, ITIL Foundation
Van Harte & Lingsma 2004 — 2004
Successful finished, Communication Interaction Managementskills training (KIM/NL)
Haagse Hogeschool/TH Rijswijk 1995 — 2000
HBO-Informatica, management
De Haagse Hogeschool / The Hague University of Applied Sciences 1990 — 1996
Bachelor, HEAO Bedrijfseconomie
Several institutes 1996 — 2012
all, IT, Networking, Management, Projects
Oranje Nassau College 1984 — 1990
Graduated, HAVO
KWS 1979 — 1984
Successful finished, Grammar School
Experience
Webhelp Nederland April 2014 - Present
SNT Nederland B.V. October 2005 - April 2014
SNT Nederland B.V. February 2001 - October 2005
SNT Nederland B.V. May 1999 - February 2001
SNT Callcenter Automation Services B.V. May 1996 - May 1999
SNT Telefoondiensten August 1994 - May 1996
Konmar Superstore February 1989 - February 1994
Skills
Problem Management, ITIL, Facebook, Call Center, Problem Solving, Customer Engagement, Incident Management, Facilities Engineering, Social Media, Windows 7, Infrastructure..., ICT Consultancy, Customer Experience, Management, Social Media Marketing, Purchasing, Project Management, Photography, Telephony, PRINCE2, Flexibility, Application Architecture, Sla, Windows Server, COPC, Managed Services, Volunteer Management, Driving Results, Contact Centers, ACD, Interim Management, ICT, Telecommunications, Change Management, IT Service Management, Mobile Devices, Purchase Orders, Network Administration, Mobile Communications, Outsourcing, Volunteering, Call Centers, Social Networking, Twitter, Service Management, Workstations, Process Management, Engagement, Digital Photography, Networking