Stockholm, Sweden
Business SME Service Delivery at Ericsson
Information Technology and Services
Experience
Ericsson January 2013 - Present
Ericsson February 2010 - January 2013
Ericsson June 2009 - February 2010
Ericsson May 2008 - June 2009
Group Service Delivery Poland August 2007 - March 2008
LZK Computer Sp. z o.o. October 2002 - June 2007
Skills
PMP, IT Service Management, CRM, Security, Service Delivery, Integration, Change Management, ITIL, IT Operations, Outsourcing, Customer Service, Management, Contract Negotiation, Open Source Software, Continuous Improvement, IP, Managed Services, Strategy, Sla, IT Strategy, Service Management, Project Portfolio..., Customer Relations, VoIP, Contract Management, Telecommunications, Pre-sales, Product Management, IT Management, Operation