Skane County, Sweden
Quality & Training Manager at Stream Global Services
Outsourcing/Offshoring
Education
STF Ingenjörsutbildning 1997 — 1998
Environmental Manager, ISO 14001, Audits, Objectives and Goals, EMS Implementation etc
Utbildningshuset/Studentlitteratur AB 1990 — 1996
Personal development programs
University of Lund 1974 — 1980
BS, Geology
Experience
Stream Global Services April 2006 - March 2011
Thorn Lighting AB August 2003 - April 2006
Bacou Dalloz AB June 1998 - June 2003
Bratt International Utbildningshuset AB December 1990 - December 1996
Skills
Process Development, Operations Management, Auditing, Six Sigma, BPO, Process Improvement, Call Centers, Budgeting, Soft Skills, Team Leadership, Customer Satisfaction, Team Management, Problem Solving, Contact Centers, Management Development, Performance Management, Quality Systems, Employee Relations, Process Management, Performance Improvement, Workforce Management, Training Delivery, Analysis, Continuous Improvement, Customer Service, Budgets, Customer Experience, Quality Assurance, Quality Auditing, Vendor Management, Leadership Development, TQM, Service Delivery, ISO, Training, Planning, Strategic Planning, Customer Relations, Inbound Marketing, Quality System, Training Skills, Operational Excellence, Lean Manufacturing, Sla, Quality Management, Call Center, Outsourcing, Coaching, Change Management, Business Process...