Gavleborg County, Sweden
Function manager Support & Maintenance Teleperformance Nordic
Information Technology and Services
Education
GBM 1984 — 1989
Experience
Teleperformance 2006 - Present
twenty4help 2000 - 2006
GD Persson - Måleri & Yta 1993 - 1996
E.S Sales Corp. January 1991 - September 1993
Skills
Sales Management, Outsourcing, Process Improvement, Strategic Planning, Technical Support, Account Management, Management, Microsoft Excel, Customer Satisfaction, Business Strategy, Customer Experience, IT Management, ITIL, Change Management, Service Delivery, Windows Server, Team Leadership, Training, Call Center, Quality Assurance, Active Directory, CRM, Team Management, Contact Centers, Analysis, Troubleshooting, Customer Service, Business Analysis, Team Building, BPO, Telemarketing, Inbound Marketing, Telecommunications, Recruiting, Firewalls, System Administration, B2B, Avaya, Operations Management, Vendor Management, IT Service Management, Call Centers, Project Management, IT Operations, Coaching, Project Planning, Computer Hardware, Performance Management, Workforce Management, Microsoft Office