Gavleborg County, Sweden
IT Consultant at itTeam AS
Outsourcing/Offshoring
Education
Nord 1999 — 2000
Passed, N+, CNA, A+, Network deployment, passed
Experience
itTeam AS December 2014 - Present
ASUS March 2013 - November 2014
Manpower Sweden October 2012 - March 2013
Teleperformance Nordic June 2012 - October 2012
Teleperformance Nordic April 2009 - June 2012
Teleperformance Nordic October 2008 - March 2009
Teleperformance Nordic March 2008 - November 2008
Teleperformance Nordic June 2004 - March 2008
Teleperformance January 2003 - June 2004
IP tele July 2002 - December 2002
Skills
Help Desk Support, Printers, IVR, IEX, Microsoft Office, Team Management, Computer Hardware, Process Management, Technical Support, Training, Scanners, Customer Service..., Adobe Creative Suite, Coaching, Customer Support, BPO, Soft Skills, Customer Service, Workforce Management, Performance Management, Call Center Development, Windows Server, Call Centers, Lexmark Printers, Outsourcing, Quality Assurance, Team Leadership, Windows 7, Outlook, Customer Experience, Escalation, Customer Satisfaction, Telecommunications, Management, Service Delivery, Team Building, Windows XP Pro, Process Improvement, Microsoft Excel, Troubleshooting, Call Center, Mac OS X, Contact Centers, Mac Pro, CRM, Teamwork, MacBook Pro, OS X, NAS, Inbound Marketing