Stockholm, Sweden
Team Manager at ITHantverkarna
Information Technology and Services
Education
EDUCATION & TRAINING 2003 — 2006
Academedia Sweden AB 2003 — 2004
VG, Network Administration
Hotel & Tourism 1993 — 1998
Bachelor, Hotel Management
Experience
IT-Hantverkarna December 2009 - Present
Xceed August 2006 - August 2009
Ants IT January 2006 - July 2006
SharmerPC August 2004 - January 2006
Arena Personal AB June 2003 - December 2003
Voltage AB March 2002 - September 2002
Lernia AB April 2001 - August 2001
Personal Computer Center January 1999 - June 2000
ComPioneer November 1997 - December 1998
Integrated Solution Computer Systems April 1997 - October 1998
Skills
Service Delivery, Team Leadership, Technical Support, Solution Architecture, Customer Satisfaction, Servers, Microsoft Office, Windows Server, Call Centers, Operations Management, Team Management, Sla, Telecommunications, BPO, SCCM, Operating Systems, Quality Management, Soft Skills, Management, Network Administration, Active Directory, Coaching, Customer Experience, Performance Management, ITIL, Offshoring, Change Management, Solution Design, IT Service Management, Contact Centers, Team Building, System Administration, IT Management, Customer Service, XP, Workforce Management, Call Center, Office 365, SharePoint, People Management, Windows, Cloud Computing, Microsoft Technologies, Problem Solving, Vendor Management, Computer Hardware, Project Planning, Troubleshooting, Customer Relations, Leadership