Helsingborg, Sweden
Head of Customer Service & Loan Operations
Financial Services
Education
Miroi 1998 — 2000
System-, nätverks- och LAN/WAN-hantering
Rönnowska skolan 1986 — 1990
Experience
BlueStep Finans AB May 2015 - Present
Convergys February 2013 - October 2014
Stream Global Services 2008 - February 2013
Stream Global Services 2004 - 2008
Stream Global Services 2003 - 2004
Stream Global Services 2002 - 2003
Stream Global Services 2000 - 2002
Skills
Strategic Planning, Contact Centers, Situational Leadership, KPI Reports, Business Analysis, Operations Management, Analysis, Budget, Customer Service, Troubleshooting, Service Delivery, Team Leadership, Contact Center..., Technical Support, Customer Experience, Business Strategy, Training, Team Management, Soft Skills, Coaching Staff, Call Center, Mentoring, Performance Improvement, Process Improvement, KPI Dashboards, Business Process..., Performance Management, Project Management, Leadership, Leadership Development, Workforce Management, Project Planning, Management, Offshoring, Coaching, KPI implementation, Employee Training, BPO, Sla, Call Center Development, Outsourcing, Change Management, Vendor Management, Business Planning, Team Building, Budgets, Call Centers, Telecommunications, Customer Satisfaction, CRM