Moscow, Russian Federation
IT Specialist, Service Desk Support at Roche Pharmaceuticals
Pharmaceuticals
Education
Russian State Aviation University n.a.Tsiolkovskiy 1994 — 2000
Engineer's degree, Economics and Management
658
Experience
Roche Pharmaceuticals October 2008 - Present
Crowne Plaza Moscow WTC November 2004 - October 2008
Pfizer November 2001 - October 2004
CNET Content Solutions May 2000 - August 2001
Skills
OCS 2007, cc:Mail, CRM, Kaspersky Antivirus, Sop, iPad, Xerox Printers, HP Desktop, Change Management, System Administration, IT Operations, Lync, Symantec Antivirus, HP LaserJet, Incident Management, Laptops, Proventia, Winfax, iPhone Support, Cisco Technologies, Acronis True Image, Troubleshooting, Partition Magic, ERP, Microsoft Exchange, Email Migration, Disk Imaging, Pharmaceutical Industry, Windows Mobile Devices, Process Improvement, MailMarshal, WinPE, Desktop Deployment, IT Service Management, Servers, MobileIron, Software Documentation, Video Conferencing, 2nd Line, Project Management, Technical Support, RSA Tokens, Help Desk Support, IBM ThinkPad, Cisco Call Manager, Microsoft Office, English, IT Hardware Support, Windows 7, Windows 7 Migration