Dumitrescu Alexandra-Catinca
Bucharest, Romania
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Information Technology and Services
Education
Faculty of Philosophy - University of Bucharest( International Relations Department) 2009 — 2012
Bachelor's degree, European Studies and International Relations, 9.50
"Nichita Stanescu" National College-Ploiesti 2005 — 2009
Philology
Experience
Hewlett-Packard April 2014 - Present
Hewlett-Packard December 2012 - June 2014
Competence Call Center January 2012 - December 2012
Competence Call Center April 2010 - January 2012
Skills
Team Management, Coaching, Performance Management, Sales, Business Process, Additional..., Computer skills and..., Sla, Screening, CRM, Talent Acquisition, Customer Satisfaction, Customer Experience, Training, Service Delivery, Contact Centers, Call Centers, Team Leadership, Strategic Planning, Process Improvement, Analysis, Teamwork, BPO, Customer Service, Social skills and..., Outsourcing, Recruiting, Organisational skills..., Time Management, Project Planning, Management, Customer Support