Romania
Branch Manager ( Craiova) at Datacall Srl
Telecommunications
Education
University of Craiova 2012 — 2015
Bachelor’s Degree, Communication and Public Relations
high school
Experience
Datacall Srl October 2013 - Present
Comdata SpA October 2006 - October 2013
S.C. SATEST INTERNATIONAL June 2005 - October 2006
Skills
BPO, Customer Service, Workforce Management, VoIP, Business Process, Integration, Outsourcing Management, - cunostiinte Six Sigma..., Contact Center..., Telemarketing, Performance Management, TL9000, Contact Centers, Wireless, Sales Management, Product Management, Customer Satisfaction, Account Management, Business Process..., Business Strategy, Management, Service Delivery, IP, Telco, Team Management, Training, Microsoft Office, Customer Retention, COPC, Cross-functional Team..., CRM, Program Management, Telecommunications, Banking, Customer Experience, Change Management, Operations Management, Outsourcing, Pre-sales, Mobile Devices, Project Management, NICE Call Recording, Team Leadership, Six Sigma, New Business Development, Business Analysis, Microsoft Excel, Process Improvement, Strategic Planning, Call Centers