Romania
Customer Account Manager at British American Tobacco
Outsourcing/Offshoring
Education
Academy of Economic Studies - Bucharest 2004 — 2006
Master's degree, Accounting and Finance
Academy of Economic Studies- Bucharest 2000 — 2004
Faculty of International Relations, International Business
Experience
British American Tobacco May 2014 - Present
GENPACT January 2011 - May 2014
GENPACT January 2007 - December 2010
Genpact August 2005 - December 2006
QCNS November 2004 - July 2005
Skills
BPO, Outsourcing, Process Management, Performance Management, Process Improvement, MIS, Windows, Call Centers, English, PowerPoint, Team Management, Six Sigma, Shared Services, Operational Excellence, Operations Management, Microsoft Office, SAP, Business Process..., Vendor Management, Customer Service, Outlook, Transition Management, Business Transformation, Management, Process Migration, Service Delivery, Change Management, Offshoring, Sla, Microsoft Excel, Business Analysis, Program Management, Process Excellence