Lisbon Area, Portugal
Formadora at Pt Contact
Professional Training & Coaching
Education
Master em Coaching, pela YouUp Coaching & Training e pelo IESEC 2007 — 2008
Master em Coaching
Success Insights, International Inc. 2006 — 2007
Certified Professional Behaviour Analyst (CPBA), Certificação em Análise Comportamental
INDEG . ISCTE 2003 — 2004
Pós-Graduação, Relationship Management
IPAM Lisboa (Instituto Português de Administração de Marketing). 2000 — 2001
Pós-Graduação, Marketing
Universidade Moderna 1990 — 1994
Licenciatura, Licenciada em Estudos Europeus - especialização de Relações Internacionais
Experience
PT Contact July 2013 - Present
Solisform Psicoforma September 2012 - Present
Vantagem+ Consultores de Formação, Lda April 2011 - Present
GALILEU - Especialistas em Tecnologias de Informação June 2009 - Present
CCI - Contact Center Institute May 2013 - July 2013
Wilson Learning Portugal 2009 - 2010
INV - Instituto de Negociação e Vendas February 2006 - October 2009
ATEC – Academia de Formação May 2006 - October 2006
SDO Consultores April 2005 - February 2006
Tracy Internacional 1997 - 1998
Skills
Training, Entrepreneurship, Coaching, Talent Management, DOS, Business Strategy, Marketing Management, Networking, Team Building, Organizational..., Recruiting, Portuguese, Business Planning, English, HR Consulting, Negotiation, Team Management, Project Management, Management, Marketing, Strategy, Leadership, Business Analysis, Project Planning, Team Leadership, Marketing Strategy, Strategic Planning, Analysis, Social Networking, Performance Management, Management Consulting