Lisbon Area, Portugal
User Experience Expert at OutSystems
Information Technology and Services
Education
Faculdade de Motricidade Humana
Masters in Ergonomics - specialization in Usability and User Experience
Instituto Superior de Gestão Bancária 2006 — 2008
degree in Management and Information Systems
CITEFORMA 2000 — 2001
level III, Systems Programming (CPS)
Experience
OutSystems April 2015 - Present
Vodafone Portugal March 2010 - March 2015
Innovagency January 2008 - March 2010
Innovagency January 2007 - December 2007
Factor Digital 2001 - 2004
Skills
Competitive Analysis, User Surveys, Search Analysis, User Experience, Affinity Diagramming, Classification Systems, E-commerce Optimization, User Analysis, Online Search, Requirements Gathering, Omniture, Keyword Research, site architecture, Landing Page..., Quality Assurance, Federated Search, Information Discovery, Google Adwords, SEM, Controlled Vocabularies, Information Architecture, Online Conversion, Wire Framing, Search Applications, Faceted Search, Metadata Standards, Online Research, Heuristic Evaluation, Web Analytics, User Research, Customer Experience..., Customer Self Service, Site Optimisation, Conversion Optimization, Online Marketing, Content Inventory, Digital Strategy, Creating Processes, Site Planning, User Flows, Information Design, Findability, Information Organization, Usability, E-commerce, Google Analytics, Digital Marketing, Customer Journeys, SEO, eSupport