Lisbon Area, Portugal
Knowledge Controller (ING)
Information Technology and Services
Education
Escola Secundária de Pinhal Novo
Experience
Fujitsu Technology Solutions May 2015 - Present
Fujitsu Technology Solutions April 2014 - Present
Fujitsu Technology Solutions May 2009 - Present
Fujitsu Technology Solutions February 2013 - April 2014
Fujitsu Technology Solutions August 2008 - May 2009
Armada Portuguesa January 1996 - September 2005
Skills
Project Coordination, Gestão de sistemas, Internet Troubleshooting, Active Directory, Solução de problemas..., Solution Focused, Service Desk, Customer Service, Product Support, Remote Troubleshooting, Servidor Windows, Troubleshooting, Windows 7, Veeva, Liderança de equipe, Suporte técnico, Salesforce.com, Project Delivery, knowledge capture, Exchange 2010/2007/2003, Operating Systems, Citrix Metaframe, Software Documentation, Mobile device management, CRM, Windows Server, Problem Management, Knowledge Management, Citrix Xendesktop..., Salesforce.com..., IBM Mainframe, Software Installation, Database Administration, Computer Hardware..., Salesforce Training, Root Cause Problem..., Network Administration, Help Desk Implementation, Blackberry Enterprise..., Salesforce Administrator, Office 2010, Team Leadership, Technical Support, Computer Hardware, Server Administration, Salesforce.com..., Customer Support, System Administration, Problem Solving, Help Desk Support