Lisbon Area, Portugal
Information Technology and Services
Education
UAB 2011 — 2014
Licenciatura, Gestão - Maior em Gestão Empresarial
Faculdade de Letras da Universidade de Lisboa 1996 — 2002
Licenciatura, Línguas e Literaturas Modernas - Variante Estudos Portugueses
Escola Secundária Alves Redol
Experience
Novabase January 2014 - Present
Novabase Business Solutions July 2010 - December 2013
Europ Assistance February 2010 - June 2010
Rhmais August 2008 - January 2010
Rhmais January 2006 - August 2008
Rhmais April 2001 - December 2005
Rhmais May 2000 - April 2001
Skills
Team Management, IPMA Level D –..., ITIL v3 Foundations..., Business Process..., Management, Workforce Management, Outsourcing, Telecommunications, Project Manager, Siebel, Customer Satisfaction, Contact Centers, Customer Retention, Emotional Intelligence, Performance Management, Call Center, Coaching, BPO, Operations Management, Team Leadership, Call Centers, CRM, Design Thinking, Contact Centre, Inbound Marketing, Customer Experience, Change Management