Cristina C. Ribeiro da Silva
Lisbon Area, Portugal
Quality Management, Operations (Customer Service, Collections and Credit Analysis), Compliance and Internal Control
Financial Services
Education
ISCSP - UTL 2012 — 2013
Pós Graduação, Gestão de Recursos Humanos, 17
ISCSP - UTL 1992 — 1996
Licenciatura, Comunicação Social - Marketing, Publicidade e Relações Públicas
Experience
COFIDIS Portugal May 2010 - Present
COFIDIS Portugal January 2009 - April 2010
COFIDIS Portugal June 2005 - December 2008
COFIDIS Portugal November 1997 - May 2005
Skills
Business Planning, Business Analysis, Basel II, Credit Analysis, Manage Client..., Stress Management, Quality Management, Call Center, Result Oriented, Organizational..., Customer Service, Organization, Management Consulting, Team Building, Client Service Oriented, Inspiring People, Stressful Situations, Best Practices, Customer Oriented, Talent Management, Recruiting, Employee Relations, Internal Mobility, Courage, People Development, Mobility Management, Management, Analysis, Organizational..., Portfolio Management, People-oriented, Integrity, Change Management, Risk Management, Balanced Scorecard, Call Centers, Negotiation, People Skills, Financial Services, Strategy, Credit, Team-oriented, Communication, Team Leadership, Teamwork, Coordination, Coaching, Operations Management, Operational Risk, Performance Management