Lisbon Area, Portugal
Quality Manager e Formadora Certificada de uma empresa internacional líder de mercado na área de Smartphones e Tablets
Telecommunications
Education
NHK3 - Formação e Novas Tecnologias, S.A. 2011 — 2011
Formação de Formadores
Escola Secundária da Moita 1995 — 1998
12º ano, Humanidades
Experience
Teleperformance Portugal June 2011 - Present
Teleperformance Portugal April 2011 - Present
Teleperformance Portugal February 2011 - April 2011
Teleperformance Portugal November 2009 - February 2011
Teleperformance Portugal January 2006 - November 2009
Teleperformance Portugal June 2004 - December 2005
Teleperformance Portugal April 2003 - June 2004
Teleperformance Portugal February 1999 - April 2003
Skills
Team Leadership, Training Delivery, Atendimento ao Cliente, Garantia de qualidade, Customer Service, Quality Assurance, ACD Management, Coaching, Quality Center, Team Management, Business Process..., Business Relationship..., Management, Contact Centers, Hands-on Training, Business Service..., OUTB, Quality Auditing, Gestão, Business Performance..., Gestão de equipes, Blackberry Enterprise..., Long-term Customer..., Call Centers, Blackberry, Centrais de atendimento, Trabalho em equipe, Outsourcing, Teamwork, Inbound Marketing, Blackberry applications, Call Center, Telecommunications, Marketing Research, Blackberry OS, Quality Management, Customer Experience, Customer Satisfaction, Liderança de equipe, Training