Wroclaw, Lower Silesian District, Poland
Delivery Project Executive at IBM
Information Technology and Services
Experience
IBM February 2014 - Present
IBM April 2011 - January 2014
IBM October 2010 - March 2011
IBM January 2009 - September 2010
IBM September 2006 - January 2009
Skills
Service Portfolio..., Service Strategy, Six Sigma, CRM, Problem Management, Incident Management, IT Operations, ITIL, ISO 9001, Operations Management, Major Incident..., Project Delivery, Customer Satisfaction, Service Desk Management, Service Integration, Service Management, Project Management, Team Leadership, Quality Assurance, Lean, Service Delivery, Process Management, Service Operation, Quality Management, Help Desk Implementation, Program Management, Continual Service..., Service Level Management, Service Introduction, Service Continuity, Business Controls, PMP, Training, Agile Project Management, Knowledge Management, IT Outsourcing, People Management, Service Design, Service Transition, Resource Management, Infrastructure..., End User Services, Team Management, Change Management, IT Management, Business Services, Process Improvement, Project Portfolio..., Performance Management, Availability Management