Katowice, Silesian District, Poland
IT Service Delivery & Project Manager
Information Technology and Services
Education
Business College 2013 — 2016
Bachelor of Business Administration (BBA), Project Management
University of Silesia 2005 — 2008
Master of Arts (MA), English Philology, Translation program with German language
Silesian University of Technology 2001 — 2004
Bachelor of Science (BSc), Automatic control, Robotics, Electronics, Telecomunication and Computer Science
Experience
Unilever January 2013 - Present
IBM June 2012 - December 2012
IBM June 2011 - May 2012
KAEFER Isoliertechnik August 2010 - March 2011
Steria December 2008 - March 2009
Mazak Europe August 2008 - December 2008
Capgemini June 2008 - August 2008
Liberty Global September 2007 - June 2008
Skills
Group Policy, Service Delivery, Servers, Citrix, Problem Management, Process Improvement, Senior Stakeholder..., Change Requests, Management, IT Service Management, VoIP, Windows Server, Active Directory, Windows, Blackberry, VMware, System Deployment, Software Installation, Service Management, Vendor Management, Cisco Technologies, Troubleshooting, IT Management, Transition Management, Business Analysis, BMC Remedy, IT Strategy, System Administration, Microsoft Office, Disaster Recovery, Microsoft Exchange, Incident Management, Post Go Live Support, Project Management, Change Management, ITIL, Project Delivery, Infrastructure, IT Operations, SLA, RFC, Laptops, Operating Systems, Security, Technical Support