Wroclaw, Lower Silesian District, Poland
Service Delivery Account Management Leader, Upline Manager at IBM
Information Technology and Services
Experience
IBM October 2014 - Present
IBM April 2013 - October 2014
IBM August 2011 - May 2013
HCL Technologies Inc May 2011 - August 2011
HCL Technologies Inc. - ISBU (Internet Security Business Unit) January 2008 - May 2011
CA Technologies Inc. (formerly Computer Associates) October 2002 - January 2009
Nextel Telecomunicações September 2002 - October 2002
Unibanco AIG Insurances May 2002 - October 2002
CA Technologies Inc. (formerly Computer Associates) May 2000 - April 2002
BankBoston July 1999 - May 2000
Skills
ITIL, Program Management, SaaS, Brazilian Portuguese, Project Management, Crisis Management, Salesforce.com, Virtualization, Transition Management, IT Service Management, Microsoft Technologies, Channel Partners, Multicultural, Disaster Recovery, Enterprise Software, Portuguese, Recruiting, Cultural Diversity, Business Continuity, Security, Technical Writing, Coaching, Network Administration, Social Networking, Consulting, English, Team Leadership, Cloud Computing, Networking, Threat Management, Risk Management, International Project..., Novell Netware, Team Building, Diversity & Inclusion, Change Management, Security Management, Problem Management, Technical Recruiting, Operations Management, Spanish, Incident Management, Service Delivery..., Threat Analysis, Customer Service, Technical Leadership, Support Services, Storage Solutions, Technical Support, Coaching Staff