Katowice, Silesian District, Poland
EMEA Service Delivery Manager
Human Resources
Education
IES politecnico 2004 — 2007
High technician in maintenance of buildings and processes
Liceo Espanol Cervantes 1996 — 2003
Title of, High School and Selectivity
Experience
NGA Human Resources May 2015 - Present
NGA Human Resources September 2014 - Present
Fujitsu Technology Solutions August 2012 - August 2014
HCL Technologies July 2011 - July 2012
HCL Technologies November 2009 - July 2011
Ipsilon Consulting 2000 - 2001
Skills
Operations Management, Microsoft Office, Teamwork, Spanish, Troubleshooting, Spanish-speaking, Business English, Service Desk, Team Building, ITIL, Integration, ITIL v3 Foundations..., MS-DOS, TFS, Shared Office Space, Active Directory, Risk Management, Italian, Networking, Budget Management, Change Management, Project Management, Cisco VPN, Blackberry Enterprise..., Windows, Team Leadership, SOW, Management, Team-oriented, SysAid, Project Teams, Team Management, Performance Management, iPod, Communication Skills, Catalan, CRM, Cross-functional Team..., Citrix Metaframe, Network Performance, Management Skills, Transition Management, Lean Management, Mac OS X, Shared Services, Performance Improvement, English, Performance Appraisal, SharePoint, Project Planning